PalmSlots Casino - Player didn't receive bonus spins due to currency discrepancy.

I just deposited a little while ago today responding to an email about a bonus for depositing 20$ CAD and you would get 100 spins. So I deposited and then I couldn't find my spins I contacted live chat and she told me that because I didn't deposit in euro I didn't get the free spins. But the email said deposit in CAD. I have asked for a refund and she won't give me one. I am sending an attachment of the conversation with the links in it to the emailed promotion.

This is really unfair and I am very upset again....

first I will just insert the part of the email where it states to deposit in CAD ...

and here is the conversation transcript below I will upload

Dear dianetinga,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you use the promo code correctly?
• Could you please advise if your deposit has remained untouched?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, yes I used the promo code correctly. They said that they wouldn't give me the 100 spins because I deposited 20.00 in CAD money and they said I should have deposited what would be 20.00$ equivalent in Euro money , which is more than 20.00$ Cad, but I don't know the rate?

But that does not matter because the email said if you use the bonus code and deposit 20.00$ CAD then you would receive 100 spins for your deposit.

the image I am showing here is just the one little part of the email where it says about depositing 20.00 CAD

I have the whole email also.

I asked for a refund and they refused to give me one.

I have the whole amount of my deposit untouched in my account there.

I have decided not to continue my complaint with Palmslot casino because I believe it is just a waist of everyone's time. I won't be making any more complaints in the future because I don't think that they are really doing any good. I am going back to brick and mortar gambling if I feel I want to do so. This online casino's is too much small print rules and cagey atmosphere. And also stressful.

Sorry to waist your time

Diane T***

Thank you for your reply, dianetinga. I understand. I will now close this complaint as per your request. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.