HomeComplaintsPalms Bet Casino - Player has made multiple deposits without single win.

Palms Bet Casino - Player has made multiple deposits without single win.

Amount: 2,000 лв

Palms Bet Casino
Safety Index:High
Submitted: 18 Jan 2024 | Case closed : 01 Feb 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Bulgaria is experiencing an issue with Palmsbet Casino, where they have made deposits totalling 2000 BGN with no winnings.

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9 months ago
Translation

Hello Guru Casino,

I have been depositing at Palmsbet (Bulgaria) for a year without a single withdrawal. Not a single win, only empty spins. I have made deposits totalling 2000 BGN. I have pictures of all deposits made in 2023.

Automatic translation:
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9 months ago

Dear kaynarov62,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

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9 months ago

Dear kaynarov62,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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