The player from Argentina is facing difficulties in withdrawing her funds. Despite trying to contact support through live chat and email for three days, she has not received any response. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Ozarkbet Casino - Player’s withdrawal request is continuously rejected.
Amount: $17,800 ARS
Ozarkbet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Ozarkbet Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have been trying to contact live support and via email for 3 days and have not received a response. I need to withdraw my money and it is automatically rejected, no one gives an answer about what is happening.
Automatic translation:
Public
Public
1 year ago
Dear Dafne,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Translation
Yes, my account is verified (kyc approved), I have successfully withdrawn before and I did not have an active bonus, that is why I do not understand the reason for the rejection and that there is no response in so many days.
Automatic translation:
Public
Public
1 year ago
Thank you for your reply, Dafne. Could you please clarify when exactly you received the last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
Public
Public
1 year ago
Dear Dafne,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Translation
After much insistence in trying to communicate with support, they have paid me the withdrawal knowing that I will never deposit money here, please be careful everyone!
Automatic translation:
Public
Public
1 year ago
Dear Dafne,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
