HomeComplaintsOXI Casino - The player struggles to close his account.

OXI Casino - The player struggles to close his account.

Amount: €34

OXI Casino
Safety Index:High
Submitted: 06 Oct 2022 | Resolved : 12 Oct 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player struggles to close his account for unknown reason. The complaint was closed as the player closed her account.

Public
Public
2 years ago
Translation

Hello, I want to permanently block the account since I have a serious problem with the game and it is creating a lot of debts for me.

Thank you

I have the auto ban on gambling from the government ministry

And still you let me register on casino pages

Automatic translation:
Public
Public
2 years ago

Dear herrera4o,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with OXI Casino.

Please allow me to ask you a few more question before we would move forward.

When did you request to close your account for the first time? Did you mention any gambling addiction to the casino in your request? How much did you deposit since your request?

Looking forward to hearing from you.

Best regards,

Nick

Public
Public
2 years ago
Translation

Hello thanks problem solved casinos blocked.

Automatic translation:
Public
Public
2 years ago

Thank you herrera4o for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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