The player struggles to close his account for unknown reason. The complaint was closed as the player closed her account.
OXI Casino - The player struggles to close his account.
Amount: €34
OXI Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I want to permanently block the account since I have a serious problem with the game and it is creating a lot of debts for me.
Thank you
I have the auto ban on gambling from the government ministry
And still you let me register on casino pages
Automatic translation:
Public
Public
1 year ago
Dear herrera4o,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with OXI Casino.
Please allow me to ask you a few more question before we would move forward.
When did you request to close your account for the first time? Did you mention any gambling addiction to the casino in your request? How much did you deposit since your request?
Looking forward to hearing from you.
Best regards,
Nick
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