The player's experiencing an unspecified issue with his winnings. The complaint was closed due insufficient evidence from the player.
OXI Casino - The player's experiencing an unspecified issue.
Amount: €1,000
OXI Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I am firmly convinced that nothing is going right here.
How can you not even get more than 10x winnings in 15 free spins.
I've lost over €1000 in bets under €1 without ever winning anything.
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1 year ago
Dear Jonas23111,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with OXI Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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1 year ago
Translation
The RTP values hit zero.
Wins over 10x are a rarity.
I just lost €92 cashback without a middle win in a very short period of time.
I've never had 0x free spins so often.
seen like here.
Deposited another €200 and lost everything.
I've never had such a bad experience at a casino.
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1 year ago
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So conclusion of this week:
Deposited €580, again no reasonable winnings, although I sometimes play on 20 cents.
I then paid another €100 and got a free spin in the last €2, there were 5x.
Monday there's cashback again, which is even with wager, let's see what comes out of it.
Last cashback of 90 € was gone in 15 minutes.
Even casinos with you with the worst reputation pay better than this site and you even get your money.
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1 year ago
Translation
Get Cashback Monday €100 with wager (over €800 losses)
Not a single free spin, money gone within 15 minutes.
The worst casino I have ever seen..
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1 year ago
Unfortunately, sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
If you have only bad experience so far with this specific casino, I would recommend to look for a new one.
Best regards,
Nick
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1 year ago
Translation
How are you supposed to prove that?
Lost €2000 on bets under €1, didn't even make a plus.
That actually says it all.
I couldn't even begin to double a deposit.
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1 year ago
Translation
Now it says that players from Germany are no longer accepted??
Then why can I play there and lose €2000?
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1 year ago
Hello Jonas23111,
Can you please forward your betting history which would show that there were no winnings bet as you claim?
Regarding the restriction, the casino is allowed to change their terms and conditions anytime and adding or removing restricted countries are quite usual.
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1 year ago
Dear Jonas23111,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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1 year ago
The complaint was reopened based on the player's request:
„I would like to send you the game history.
80€ cashback, no profits.
cheek this page .
With €4000 minus there has to be at least 1 100x free spins at some point"
Dear Jonas23111,
Please forward the history to nikolas.b@casino.guru.
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1 year ago
Translation
How often, they don't give me the game history?!
How am I supposed to get the proof?
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1 year ago
Hello Jonas23111,
You requested the complaint to be reopened as you claimed that you want to send the betting history and now you say you do not have it?
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1 year ago
Translation
Your translation is really great.
I said I'd like to send the bet history but the casino won't give it to me even though I'm entitled to it.
Is that so hard to understand?
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1 year ago
Hello Jonas23111,
The website uses automatic translation by google so there might be some translation issues from time to time.
You should however have access to your betting history within your casino account - you can export it or make screenshots and forward it to nikolas.b@casino.guru.
Unfortunately, we can't contact the casino without any actual evidence provided of your claim.
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1 year ago
Translation
You only see the last 50-100 spins not all bets. That's not understandable at all.
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1 year ago
Hello Jonas23111,
Unfortunately, as I posted before, we can't contact the casino based on the facts you provided. Without any actual evidence the casino could claim basically anything and it would be a dead end. If you are dissatisfied with the casino you can still try to pursue your issue with the licensing authorities of the casino or simply by choosing a different casino to play with.
I'm really sorry that we were not able to help you out more but you must understand that it is not possible to move forward without any evidence.
Wish you best luck.
Regards,
Nick
