HomeComplaintsOXI Casino - Player’s struggling to complete KYC verification.

OXI Casino - Player’s struggling to complete KYC verification.

Amount: €170

OXI Casino
Safety Index:High
Submitted: 06 Apr 2022 | Resolved : 06 Apr 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Finland is having difficulties withdrawing winnings due to incomplete verification. The player received his winnings, therefore we marked this complaint as resolved.

Public
Public
2 years ago
Translation

I have submitted all the required documents 2 times.

Do not pay a profit in the case of 170 euros

Automatic translation:
Public
Public
2 years ago

Dear Pivi69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you already provided and when exactly? Have you received any explanation from the casino clarifying what is wrong with your documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public
2 years ago
Translation

Hey

I withdraw my complaint. The casino had finally paid off the win

Automatic translation:
Public
Public
2 years ago

Awesome news, Pivi69. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news