HomeComplaintsOXI Casino - Player’s struggling to complete KYC verification.

OXI Casino - Player’s struggling to complete KYC verification.

Amount: €170

OXI Casino
Safety Index:High
Submitted: 06 Apr 2022 | Resolved : 06 Apr 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Finland is having difficulties withdrawing winnings due to incomplete verification. The player received his winnings, therefore we marked this complaint as resolved.

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2 years ago
Translation

I have submitted all the required documents 2 times.

Do not pay a profit in the case of 170 euros

Automatic translation:
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2 years ago

Dear Pivi69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you already provided and when exactly? Have you received any explanation from the casino clarifying what is wrong with your documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago
Translation

Hey

I withdraw my complaint. The casino had finally paid off the win

Automatic translation:
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2 years ago

Awesome news, Pivi69. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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