OXI Casino - Player's account has been blocked.

I have won 330 euros and I can't do anything to get it out. I registered an account after depositing and after playing some games it kicked me out and tells me I'm blacklisted. away from this casino. away.

Dear Anastasios21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you passed the KYC verification before the casino blocked you?

Which games did you focus on, please? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Close the complaint

We will now close this complaint as per your explicit request. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.