The player from Germany has deposited money into his account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
Ovitoons Casino - Player’s deposit has never been credited to his casino account.
Amount: €300
Ovitoons Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Ovitoons Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello I made 3 deposits a100 € 300 € and again 300 € ... 400 € gambled away ..... the other 300 € were debited but the account was not credited then the account was closed in the chat I was informed that only 2 deposits had gone through on my Visa card I was charged 3 debits totaling 700 € it ... asked me to credit my card with the 300 € again via email but didn't get a single answer ...... I registered in this casino because you rated it .....
Please help that I get at least my 300 € back ....
Automatic translation:
Public
Public
3 years ago
Dear AMGE55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.
As I mentioned earlier, if a deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not a receiver.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
