HomeComplaintsOshi Casino - The player's account got blocked.

Oshi Casino - The player's account got blocked.

Amount: 4,000 руб

Oshi Casino
Safety Index:High
Submitted: 24 Jul 2022 | Case closed : 16 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's account got blocked without any prior notice. The complaint was closed as the player stopped responding.

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1 year ago
Translation

I won back the bonus from free spins for registration, passed the check, received a letter that the account was verified. I was waiting for a payout ... and received a block without any explanation. Nobody explains anything, there are no letters.

Automatic translation:
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1 year ago

Hello padvoman,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Oshi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if ever did deposit into the casino? Did you already contact them regarding your issue and if yes, what did they respond? Can you please forward the link to the bonus you claimed?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hello. I didn’t make deposits, in the chat they said that you can bet on withdrawal without a deposit on bitcoin (put 3mbtc on withdrawal). Put - in response to the block (Your accont is disabled). I sent them two letters to tell them what happened - still silence. Free spins received by going from this site - https://newbitcoincasinos.com/oshi-casino-btc-free-spins-bonus/#more-47

Automatic translation:
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1 year ago

Can you please forward your full communication with the casino to nikolas.b@casino.guru?

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1 year ago

Dear padvoman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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1 year ago

The complaint will be now closed for the above mentioned reason.

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