The player from Baden-Württemberg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Oshi Casino - Player’s withdrawal has been delayed.
Amount: €300
Oshi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello yesterday I deposited €51 with myfinity
I was lucky to win overall
420 euros
Yesterday I wanted to pay out €300 to my myfinity account
Payment of 300€ is still pending
120€ are still on my gaming account
appears as soon as I try to play
Sorry your account is locked
I wrote to the support they say
They have escalated the issue to management but they don't know why the ban and how long it lasts
I PLAYED WITHOUT A BONUS
I ALSO MADE ALL THE SCREENSHOTS OF THE CHAT
FROM MY WITHDRAWAL 300€ AND 120€ IN MY GAMING ACCOUNT
PLEASE HELP
Automatic translation:
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1 year ago
Dear quartasalvatore748,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Hello, the complaint can be terminated.
Received €300
now only 120€ are missing
And my account was deactivated for some reason, according to support, strange but the main thing is there is money
Automatic translation:
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1 year ago
Thank you for your reply, quartasalvatore748. Do I understand correctly that we can consider this complaint resolved?
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1 year ago
Translation
Hello dear Kristina
Unfortunately, the case isn't quite over
The casino transferred my €300
however, 120€ that were in my player account are still missing
However, I keep getting the same email from Supoort
Please reply to the email exactly how it's written (your replies instead of "X"):
Account holder's name: X (full name should be provided)
Account holder's address: X (physical address: city, street, building)
Account holder's email address: X
Bank name: X (full name of your bank)
Bank address: X (physical address: city, street, building)
Account number: X
BSB: X
SWIFT (or BIC): X
Best regards,
Oshi Casino Support Team
I have already replied to the email 4 times with all my data
I think that's an excuse not to pay the 120€
PLEASE HELP
Edited
Automatic translation:
Sensitive attachment
Sensitive attachment
1 year ago
Ever the same Email i Have reply Four times,But i received ever same Email
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1 year ago
Translation
Hello
The problem has been solved you can see the problem for solved.
greeting
quarter
Automatic translation:
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1 year ago
Dear quartasalvatore748,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
