Oshi Casino - Player's not able to withdraw her winnings.

given 50 free spins won $41.84 wagering requirement $1676.2 I met this my win Was unlocked I requested payment of $500 as that’s the minimum they will pay out and my request was rejected my account credited $50 I asked why they changed it to $80 and said I can’t win any more than that. I can’t withdraw that as it’s well under $500

Dear Beckaboo28,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. First, I would like to emphasize that the vast majority of free spins or free chips have a maximum cashout limit, which means that you would be allowed to withdraw only a specific amount of winnings even if you won much more.

Could you please advise which bonus you activated? If possible, post here a link to the bonus offer. I would like to check the bonus T&Cs.

Moreover, are there any other withdrawal methods available with a lower minimum withdrawal limit?

Thank you very much in advance for your reply.

Best regards,

Kristina

It was sent to to me via text and no there are no other withdrawal methods with a lower minimum withdrawal that I can see

Thank you for your reply, Beckaboo28. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Funny enough despite requesting the transcript be sent to my email it was not. I did screen shot a lot so I will add photos. Sent them all to your email. Thank you

Thanks for the emails. So I believe that the bonus you activated is best categorized as Loyalty Free Spins, which according to the bonus T&Cs has this maximum cashout:

"Maximum win that can be paid resulting from loyalty free spins is 50 EUR, 50 USD, 3,500 RUB, 500 NOK, 200 PLN, 80 AUD, 80 NZD, 80 CAD, 400 CNY, 6,000 JPY, 1,000 ZAR, 300 BRL, 4,000 INR, 0,0010 BTC, 0,015 ETH, 0,35 LTC, 0,10 BCH, 300 DOG, 50 USDT, 0.129 BNB, 56.88 ADA, 69.63 XRP, 884.7 TRX."

However, this specific bonus could easily have different bonus conditions. Do I understand correctly that you currently have A$50 in your casino account?

Moreover, could you please clarify which payment methods are available to you? Do all have the same minimum withdrawal limit (A$500)?

I have $80 and bank transfer is the only one

Unfortunately, if this case I am afraid that we are not able to help. Withdrawal limits are not managed by the casino exclusively and they are often set by the payment provider. The casino doesn't hide this fact and all limits are shared in the payment section:

In order to request a withdrawal, you need to have 500 AUD in your account. Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear Beckaboo28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry I didn’t think it required a reply. U

if there’s nothing you can do I understand. Thanks for trying. I will simply stop depositing money and playing there.

Thank you for your understanding, we will now close this complaint. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.