The player from Italy made a PayPal withdrawal request on October 27th, which was processed the next day, but has not been credited as promised. On October 30th, the funds were returned to the player's balance without explanation from customer support, prompting a new withdrawal request.
OpenBet Casino - Player's withdrawal has been delayed.
Amount: €600
OpenBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
4d 1h 37m 45s
Case summary
3 days ago
Public
Public
5 days ago
Translation
I made a withdrawal request with PayPal on October 27th, which was processed on October 28th. It is specified that the credit time depends on the chosen method of fulfillment, and with PayPal, it should be immediate. On October 30th, I still hadn't received any credit, so I asked for an explanation from customer support via message (the only way to contact them). Today, October 31st, the amount I was supposed to withdraw and had been authorized is back in the balance, and I haven’t received any response. I have made a new request.
Automatic translation:
Public
Public
4 days ago
Hello nicolacarone,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OpenBet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
