HomeComplaintsOpenBet Casino - Player's withdrawal has been delayed.

OpenBet Casino - Player's withdrawal has been delayed.

Amount: €600

OpenBet Casino
Safety Index:Below average
Submitted: 31 Oct 2024
Case opened Current status

Waiting for Casino Guru to reply

4d 1h 37m 45s

Case summary

3 days ago

The player from Italy made a PayPal withdrawal request on October 27th, which was processed the next day, but has not been credited as promised. On October 30th, the funds were returned to the player's balance without explanation from customer support, prompting a new withdrawal request.

Public
Public
5 days ago
Translation

I made a withdrawal request with PayPal on October 27th, which was processed on October 28th. It is specified that the credit time depends on the chosen method of fulfillment, and with PayPal, it should be immediate. On October 30th, I still hadn't received any credit, so I asked for an explanation from customer support via message (the only way to contact them). Today, October 31st, the amount I was supposed to withdraw and had been authorized is back in the balance, and I haven’t received any response. I have made a new request.


Automatic translation:
Public
Public
4 days ago

Hello nicolacarone,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OpenBet Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Waiting for approval
Waiting for approval
3 days ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news