The player from Spain reports that One Play Casino unjustifiably blocks his account after he requests a withdrawal and submits the necessary documents, without providing a reasonable explanation. He views this as a violation of players' rights.
Oneplay Casino - Player’s account is closed without justification.
Amount: €349
Oneplay Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 5m 17s
Case summary
2 hours ago
Public
Public
5 hours ago
Hello angeltito1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Oneplay Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please if possible, forward those screenshots to nikolas.b@casino.guru as they seem to be in unreadable format here.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
