HomeComplaintsOne Casino - Player’s cashback bonus has not been activated.

One Casino - Player’s cashback bonus has not been activated.

Amount: €25

One Casino
Safety Index:High
Submitted: 02 Oct 2020 | Case closed : 16 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany didn’t receive a cashback bonus, because he didn’t qualify for it. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Hello,


I deposited an extra 100 EUR at the casino to receive a cashback bonus. This was not given to me because there was still 2 CENT !!!! in the account on Thursday at 11:59 p.m. The support is absolutely incapable and does nothing.


Can you help or give a bad rating?


Thank you

Edited by a Casino Guru admin
Automatic translation:
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4 years ago

Dear Caspar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I can only imagine how frustrating it must be, that because of 2 cents you didn’t receive your bonus, however, each bonus comes with rules and conditions and if you didn’t fulfill them, unfortunately, there is nothing we can do. It would be only in the casino’s hands and their generosity if they gave you the bonus without qualifying for it.

Please, if there is anything else, we could help you with, or if I misunderstood your message, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for understanding.

Best regards,

Kristina

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4 years ago

Dear Caspar,

Is there anything else, I could do for you regarding this complaint? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because we believe that casino proceeded in accordance with their T&Cs and the player hasn’t responded to our messages and questions.

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