One Casino ES - Player’s account closed due to PayPal payment issues.

The casino paid the withdrawal request and closed the account. The explanation given was that they were unable to pay through PayPal.

Hello rasate1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with One Casino ES. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Is your casino account currently still open? Do you have any pending withdrawal there? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account is verified and I have charged a withdrawal, but after the withdrawal they have closed the account because, as they have told me, they have not been able to send something like that through PayPal



I want to inform you that I have spoken to them through the chat and they have given me an email to request information but this email does not exist officer@onecasino.com and they have also told me that they have closed the account because they cannot pay withdrawals so I don't know what it means all that

I have also requested that they send me all chat correspondence to email, but they have not done so.

Hello rasate1,

Do I understand it correctly that you have now zero balance on your casino account?

Yes, but they can't treat people that way.

Hello rasate1,

Unfortunately, if you had no balance there, any casino can close your account without any reason given.

Is there anything else we could assist you with?

Dear rasate1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, thank you for the application,!The casino has all the rights to close, blogger to deactivate the accounts and the rights of the players, what are they???

Hello rasate1,

As by registering you agreed to their terms, you and the casino has the same right to close the account at any time while there is no balance left.

Unfortunately, there is nothing we are able to do as the casino acted according to their terms.

We will be now closing the complaints for the above explained reason.

Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick