OlympusPlay Casino - Player’s withdrawal has been delayed.

Deposited £2000 lost it but won £600 on the 4th March 22 withdrew it and the withdrawal status was 7-21 days but still waiting over a month later. I contact the chat but that’s a waste of time they cut you off if you ask too many questions to your inquiry. Very rude! Contact the support email they come out with so many poor excuses why the withdrawal process hasn’t been done. This site needs to be shut down. It is operating without a license and it is scamming innocent people out of their money.

Dear Jason,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello

This is the first withdrawal request and my account say’s verified

Thank you very much for your reply, Jason. Have you accumulated your winnings with or without an active bonus? Which payment method to withdraw your winnings have you opted for?

I have not used any bonus offer. I used bank transfer.

Thank you very much Jason for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello snowy05,

I looked at your complaint and will do my best to help you. I would like to invite OlympusPlay Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the OlympusPlay Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They will not respond. Over a month on I keep asking for my money but keep getting the same answers. I believe I’ve been scammed. The only option I have is reporting it to my bank, they will have more resources than myself.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.