OlympusPlay Casino - Player’s withdrawal has been delayed.

I have had a pending withdrawal for 3 months now and all I’m getting back off customer service and the manager is be patient, I feel as if I’m never going to get my withdrawal

Dear Kieron,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No this is my 1st withdrawal and been pending for nearly 3 months, this site only lets you have 1 pending withdrawal at a time, I have passed verification and constantly emailed them and just get the same reply please be patient, but there process time states 7-21 Business Days

Thank you very much for your reply, Kieron. Have you accumulated your winnings with or without an active bonus? Which payment method to withdraw your winnings have you opted for?

Without active bonus, I opted for a bank transfer the only withdrawal methods are bank transfer or bit coin

Thank you very much Kieron for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Kieron,

I looked at your complaint and will do my best to help you. I would like to invite OlympusPlay Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Good luck with getting a reply customer service is non existent

We would like to ask the OlympusPlay Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.