The player from Brazil is struggling to withdraw his winnings. The complaint was rejected because the player didn't respond to our messages and questions.
I requested the withdrawal on 03/18/2023 and it didn't take long
Dear Rezunto,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Did you request a withdrawal on March 18, but it has not been processed yet?
I will be waiting for your reply patiently.
Best regards,
Kristina
Thank you for your reply, Rezunto. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?