HomeComplaintsOlympia Bet Casino - Player's experiencing some issues.

Olympia Bet Casino - Player's experiencing some issues.

Amount: $600

Olympia Bet Casino
Safety Index:Low
Submitted: 01 Apr 2023 | Case closed : 20 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil is struggling to withdraw his winnings. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

I requested the withdrawal on 03/18/2023 and it didn't take long

Automatic translation:
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1 year ago

Dear Rezunto,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Did you request a withdrawal on March 18, but it has not been processed yet?

I will be waiting for your reply patiently.

Best regards,

Kristina

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1 year ago
Translation

I ordered this on the 18th of amrço and it was not processed

Automatic translation:
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1 year ago

Thank you for your reply, Rezunto. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

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1 year ago

Dear Rezunto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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