Olympia Bet Casino - Player believes that their withdrawal has been delayed.

When I see in olympiabet site it's showing 24 hours withdraw time but now they or saying wait 72 hours

Dear Tmnaveen,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Tmnaveen,

Have you received your withdrawal from the casino yet?

No I don't received my withdraw they or rejected my withdraw and and not showing my balance no reply from Olympiabet this app is big froud casino today I'm going to upload video proof in YouTube never trust this site

Thank you for your reply, Tmnaveen. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Still not received my withdraw from Olympiabet casino

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Tmnaveen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don't received any withdraw and I don't use any bonus and kyc verification is done in site everything is done my site

Have you received any explanation from the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Still no response

Thank you very much, Tmnaveen, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Tmnaveen!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Still not received my withdraw on Olympiabet no response wasting time on casino guru also already more than one month complete still not resolved my issues

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Tmnaveen, we have deleted your reply with the Youtube link because there is sensitive information shown in the video. Please, note, that it is not safe to upload your personal data to sources that can be visited by anyone. I would recommend you to delete the video to keep your personal info safe.

The casino cheated lot of people that's way updated link way you remove that one i already uploaded in YouTube also

Atlist give me any legal action method to case file agenest to Olympiabet

You can file a complaint with the Curacao E-Gaming authority here: https://www.curacao-egaming.com/public-and-players/complaints-landing?domain=olympiabet.com . Please, read all rules carefully before filing the complaint and let ne know as soon as you will finish it. Also, I want to ask you to make a screenshot at the end of filing the complaint. We need it so we have proof that the case is investigated by the regulator. Thank you!

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I have already recommended you the regulator to which you can submit the complaint. If you have lodged a complaint with the Curacao Authpority, please, provide me with the proof (screenshot, e-mail, etc.) to my e-mail. Also, let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team