I created my account with Olimpo.bet from Peru and played without any issues until it came time for verification.
They requested my ID + a selfie with my ID.
I sent it on multiple occasions, but my attempts were rejected.
Unfortunately, the average user doesn't have a professional camera to meet the expectations they demand. I took photos with a mid-range cell phone that were clear, but it wasn't enough for them. Very particular.
I tried to clarify the photo using a cell phone filter, and to them, it was considered an edited image. Without much reason, they closed my account, without even giving the option to resubmit for verification.
They should be more flexible with the verification process.
The photos I attached were completely legible.
I request that you allow me to resubmit my photos, reopen my account, and let me withdraw my funds.
I need support.
My complaint is strengthened because I saw other users who were verified with worse photos and even errors in their names and surnames and they were validated without issue.
There is no consistency between one user and another.
I also play with other companies, and I haven’t had any issues. This is the only one that has caused me significant harm for quite some time.
Since I no longer have access to my account, I don't have any screenshots, just email communication.
I request to be allowed to verify my account and be given the chance to improve my photos. They shouldn't judge or discriminate against the quality of my photos because I have a basic cell phone and then take away my balance.
Very bad experience.
CREE MI CUENTA , DE OLIMPO.BET DESDE PERU , JUGE SIN PROBLEMAS Y AL MOMENTO DE VERIFICAR .
SOLICITAN DNI + SELFIE CON DNI.
ENVIE EN REITERADAS OCASIONES LAS CUALES LAS RECHAZABAN ,
LASTIMOSAMENTE UN USUARIO NORMAL NO TIENE UNA CAMARA PROFESIONAL , PARA CUMPLIR LAS ESPECTATIVAS QUE SOLICITAN . TOME FOTOS CON UN CELULAR GAMA MEDIA , LAS FOTOS ERAN NITIDAS , PERO LASTIMOSAMENTE , PARA ELLOS NO ERA SUFICIENTE . MUY EXQUISITOS .
TRATE DE ACLARAR LA FOTO CON FILTRO DE CELULAR , Y PARA ELLOS ES UNA IMAGEN EDITADA , Y SIN MOTIVO MAYOR CERRARON MI CUENTA Y SIN OPCION DE PONER POR LO MENOS DAR CHANCE DE PODER VOLVER A VERIFICAR LA CUENTA.
DEVERIAN SER MAS FLEXIBLES CON LA VERIFICACION.
LAS FOTOS QUE SE ADJUNTARON ERAN TOTALMENTE LEGIBLES.
SOLICITO QUE ME DEJEN VOLVER A SUBIR MIS FOTOS , Y ME REABRAN LA CUENTA Y ME DEJEN RETIRAR LOS DINEROS.
SOLICITO APOYO .
MI QUEJA ESTA FORTALECIDA , PORQUE VI OTROS USUARIOS QUE FUERON VALIDADOS , CON FOTOS PEORES Y HASTA CON ERRORES EN EL NOMBRE Y APELLIDO Y LES VALIDARON SIN PROBLEMA.
ENTONCES NO TIENEN COHERENCIA ENTRE UNO Y OTRO USUARIO.
YO TAMBIEN JUEGO EN OTRAS EMPRESAS, Y NO TENGO NINGUN PROBLEMA ES EL UNICO . QUE ME PERJUDICO YA BASTANTE TIEMPO
AL NO TENER YA ACCESO A MI CUENTA , NO TENGO CAPTURAS DE PANTALLA. SOLO LA COMUNICACION POR CORREO.
SOLICITO QUE SE ME PERMITE VALIDAR MI CUENTA Y DAR OPCION A MEJORAR MIS FOTOS. NO PUEDEN JUZGAR O DISCRIMINAR LA CALIDAD DE MIS FOTOS POR TENER UN CELULAR BASICO . Y QUITARME MI SALDO DE DINERO.
MUY MALA EXPERIENCIA.
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