OK8AU Casino - Player claims that payment has been delayed.

Played casino and won asked for a withdraw then get told lies that it will be in bank in a few days all lies it’s a pay id casino pays out straight away

Dear delcievip,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This is a pay id casino it goes through instantly so I shouldn’t have to wait two weeks to find out they are not paying me pay id goes through within a couple mins so you know that day if they are not paying

Still have not received payment and still casino support will not talk me or answer my question I also have msg talking to live support asking them for their licence number and them trying to beat around the bush telling me the casino is ok to play but refused to give me a licence number till they wouldn’t answer me anymore

Dear delcievip,

Have you received your withdrawal from the casino yet?

No i havent nothi g and they wont reply

Hello delcievip,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

👍

Hello delcievip.

I apologize for my late reply. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

1: Nope I haven't had a withdraw before on that casino I had put in $60 credit

2. It does not have KYC verification on the site none of the pay id casinos do!!

3:nope I didn't use bonus I don't think so anyway

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear delcievip,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.