Ohmyzino Casino - The player's deposit did not arrive.

I've deposited 50000 JPY (almost 360USD ) 41 hours ago via bank transfer to an account they specified. It seems an office in Tokyo metropolitan district.

But it's not been topped up to the balance in my casino. Attached is the proof of my transaction going to your transaction agency need Magokoro.

41 hours is too much for player's want to play there.

Their live chat is always busy and seems ignoring my email to casino. I have no route to contact them. I'm afraid of losing money.

I want them to top up 50k deposit immediately or refund as soon as possible to my bank account.

What's going on right now?

Dear shinichinoguchi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hi, Nick.

Thank you responding to my complaining message.

The only one point that I can contact is my bank. And the bank said my money has been transferred to the agency of the casino correctly, without any problems. But unfortunately I don't know who and what is the agency they said.

I understand it may take long time to fix this problem. I just want them to respond my email or messages left in their chatbox. Their chatbox is always lined by many people and hard to chat with them all the time.

Anyway I'm waiting for their response.

Thank you.

Hello shinichinoguchi,

Did you forward to the casino any kind of document which would prove that the deposit has been made - a bank statement or proof of payment?

Once you forwarded it, it might still take a little time until the casino credit the money into your account.

Hi Nick.

Thanks for your messaging to me.

Yes, I've sent the screenshot of the transaction in my bank's app screen.

And also sent the screenshot showing the bank account detail to which they instructed me to send money in their casino website.

And I confirmed that both accounts in both screenshots are matching exactly.

Shinichi

Hello shinichinoguchi,

If you did forward all the relevant evidence of your deposit, be sure to also give the casino enough time to credit it as it might take a while to find a missing transaction. Based on our previous experience it might even take up to a month. As your case are ongoing for already 2 weeks, please let us know until the end of this week if there's been any update.

Regards,

Nick

Hi, Nick.

Finally, I confirmed that 50000 JPY I've deposited has been reflected in the balance of your casino.

My problem has been fixed.

Thanks and best regards.

Shinichi.

Thank you shinichinoguchi for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick