The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
OhMySpins Casino - Player’s withdrawal has been delayed.
Amount: €230
OhMySpins Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
on 6.7. I made a payment and on 7.7. it was deducted from the player account, since then i have not received any money or a message.
I have already sent several screenshots and nothing happens.
please help me to get my money
Thanks a lot
Automatic translation:
Public
Public
2 years ago
Dear petra-64,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hi
The payment was in my account today
Thank you very much for your effort
Automatic translation:
Public
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2 years ago
Awesome news, petra-64. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
