HomeComplaintsOhMySpins Casino - Player’s withdrawal has been delayed.

OhMySpins Casino - Player’s withdrawal has been delayed.

Amount: €900

OhMySpins Casino
Safety Index:Very high
Submitted: 08 Jun 2022 | Case closed : 27 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I played at OhmySpins casino and requested two withdrawals. One on 06/04, 500 euros and one on 06/06, 400 euros. According to the website, the processing time is 1-3 days, but nothing has happened to date. I have contacted customer service and they tell me to be patient, sorry, my account is fine ect. However, nothing happens. I have screenshots of my withdrawal and contact with customer service as well.

Automatic translation:
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2 years ago

Dear Lisa-Marie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago

Dear Lisa-Marie,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Edited by a Casino Guru admin
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