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I played at OhmySpins casino and requested two withdrawals. One on 06/04, 500 euros and one on 06/06, 400 euros. According to the website, the processing time is 1-3 days, but nothing has happened to date. I have contacted customer service and they tell me to be patient, sorry, my account is fine ect. However, nothing happens. I have screenshots of my withdrawal and contact with customer service as well.

Ich habe bei dem Casino OhmySpins gespielt und zwei Auszahlungen beantragt. Eine am 04.06, 500 Euro und eine am 06.06 400 Euro. Die Bearbeitungszeit dauert laut Website 1-3 Tage, jedoch ist bis heute noch nichts geschehen. Ich habe den Kundenservice kontaktiert und diese sagen mir, ich soll geduldig sein, es tut Ihnen leid, mit meinem Konto sei alles in Ordnung ect. Jedoch passiert nichts. Ich habe Screenshots von meiner Auszahlung und ebenso von dem Kontakt mit dem Kundenservice.

Dear Lisa-Marie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Lisa-Marie,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.