Odds96 Casino - Player's account has been blocked after verification.

Dear sir,

I did kyc and 1st they verified it but after some time they blocked my account and also mail me with no reopen account in future.

Please reopen my account and I will send them another document for verification.

Thank you sir

Dear Pawan7891,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Odds96 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that your account was successfully verified?

Have you accumulated your winnings with or without an active bonus?

Have you received any explanation as to why your account was blocked? Please forward any relevant communication between you and the casino regarding this problem to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear ma'am,

No , currently my account is not verified.

In my account they remove money and show some some and told me withdraw some money, we are not able to give you your winning money .

They mailed me

Dear Customer,

Greetings from Odds96 Customer Support.

We regret to inform you that your account has been closed due to security reasons with no option to be reopened at any time in future (Terms of Service, Clause 1.6.1.4).

https://odds96.in/en/sports/documents/terms_of_service

1.6.1. You accept and acknowledge that we reserve the right to terminate a Client's account immediately and/or restrict Client's access to the Website (up to 30 days while undergoing departmental inspection), and cancel any or all Client's bets and winnings, if we find out that:

1.6.1.4. a Client provides false, fake, inaccurate, misleading and/or incomplete information about his/her identity and/or fake or stolen identification documents;

Please be informed that your account has been blocked. You can only withdraw your balance now. All other balance-related operations (deposits, betting and so on) are unavailable.

You can check our FAQ Section to find more information.

​https://odds96.in/en/sports/account/settings#blocked

If you need any further assistance, please do not hesitate to contact us at any time

Could you please forward the documents that were rejected by the casino to me? My email address is veronika.l@casino.guru. Thank you very much.

I sent you my documents that they rejected so please check.

Thanks

Dear Pawan7891,

After a thorough review of your case, we have to agree with the casino's decision to permanently close your account. The documents you have provided show signs of editing, which is not allowed, in fact, it could be considered a criminal offense and is in direct breach of the casino's terms and conditions. It is your responsibility to provide only real, truthful documents issued by official institutions. Any attempt to use fake or forged documents is not tolerated.

Because of the aforementioned reasons, we have to reject your complaint.

I strongly advise you to refrain from any attempts to use documents of questionable authenticity in the future.

If you run into any issues with this or any other casino in the future, don’t hesitate to contact us. 

We are here to help.

Best regards,

Veronika