The player from India had experienced a problem with his account which had been blocked, and he had asked for assistance. He reported that he had INR 1600 in his account. It was revealed that the player had used someone else's documents to verify his account, which was a violation of the casino's terms. We concluded that the casino had acted within their rights to block the account and confiscate the balance due to the violation of their terms. Therefore, the complaint was rejected.
Odds96 Casino - Player’s account has been blocked.
Amount: 1,000 INR
Odds96 Casino
Safety Index:HighSafety Index
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8.1
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
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10 months ago
Dear hamidlahre9669,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if any funds are being held by the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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10 months ago
Hello everyone,
Thank you both for your replies.
hamidlahre9669, I am afraid that if you provided someone else's documents to verify your account, the casino had the full right to block your account and confiscate any remaining balance. This is prohibited by any online casino.
If there is any additional information that you would like to add to this case, please do so, otherwise, I will be forced to close this complaint. Thank you for your understanding.
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9 months ago
Dear hamidlahre9669,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
As the casino acted in compliance with the General T&Cs, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
