Odds96 Casino - Player’s account has been blocked.

Hello, everyone I would like to put some light on the customer support team of odds96. My verified account get blocked stating suspicious activity and also blocked my withdrawal. I had tried to contact the customer support, they replied me a little bit and when I asked them to process my withdrawal they denied me. So, i asked them to refund my deposit amount but yet no reply. It's been 3 weeks they didn't even bother to contact me.

I just want my withdrawal or Refund !!

Kindly look into this situation.

Regards,

Verified odds96 user

Dear goldi500,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

Thank you for contacting us.  

Unfortunately, we were not able to locate any accounts registered with current email address.

If you require any further assistance, please do not hesitate to contact us back at any time.  

Kind regards,

Odds96 Team

Dear goldi500,

Could you please advise which email address you used to register your account?

I had registered my account with my number. Kindly refund my deposit ASAP

I had registered my account on the first week of Nov and got it verified. Then I had played many games and placed an Withdrawal and got that in my account too since I was verified. Afterwards I again placed an deposit of 8000INR and played many games. My balanced got almost 8.7k and when I placed withdraw my account gets block stating suspicious activity.

I had played many games including lighting, roulette, slots etc and had no bonus in my account.

Kindly take this into consideration and atleast refund my deposit.

Thank you, goldi500, for your reply. Could you please specify the phone number that has been used to register your casino account? Were your winnings accumulated with or without an active bonus, please?

Hello, i am happy to say that my account has been unblocked. They asked me to withdraw my whole balance and now onwards the account will be blocked.

Finally they had refunded my deposit but they had cutted a high charge on it.

Didn't knew the reason but yeah, all right.

A Special thanks to Casino Guru

Regards,

Vineet K**** B*******

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, goldi500, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru