The player from the Netherlands is dissatisfied with the bonus policy. We rejected this complaint because casinos are free to offer their bonuses as they wish.
Octocasino - Player is dissatisfied with bonuses
Amount: ??
Octocasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
Octocasino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Disgraceful, if you lose 2000 euros you only get 100 euros BONUS Cashback where you also have a wager x40.
Automatic translation:
Public
Public
2 years ago
Dear Saloua,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and rewarding system. Casinos are free to decide which bonuses will be offered, as well as decide which set of rules will apply to each bonus. Unfortunately, we cannot punish the casino for offering bonuses you are not satisfied with.
If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to reject this complaint.
Best regards,
Kristina
Public
Public
2 years ago
Thank you for your clarification, Saloua. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
