Ocean Drive Casino - Player’s withdrawal has been delayed.

Well,

After more then 10 working days ( now 14 working days) and avarage mail time( 2 days or no reaction) on mine mails i still have not received mine 800 euro withdraw or reaction if mine withdraw really has processed?? ( got an confirmation mail 14 working days ago.)

Is this an realible casino?

Gr

Vincenzo35

Dear Vincenzo35,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?

Do I understand correctly that the payment is still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes account was verified.

This was mine first withdraw on this casino.

Well i got an email it was processed. Also on mine playeraccount. However that's was 15 working days ago

Thank you very much, Vincenzo35, for your reply. Could you please advise if you have received any transaction tracking number from the casino? Which payment method you have opted for?

Jun 17, 2021 12:13:44 PM1623932024706964ORDER-1623932024BankTransferwithdraw-

I don't know if this the transactionnumber

I opt for mine bankaccount ( IBAN and Swift )

Thank you very much, Vincenzo35, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Vincenzo35,

I'm Nick and I'll be assisting you from now on in your issue. I would like to ask Ocean Drive Casino to join us and help us resolve the player's complaint.

We haven't receive any respond from the casino yet. Please note, if we won't get any respond within the next 7 days, the complaint will be closed as unresolved, which may lead to casino's rating deduction.

The complaint will be now closed as unresolved.