The player's withdrawal is delayed for over 3 weeks. Casino didn't respond.
Ocean Breeze Casino - The player's withdrawal is delayed.
Black points: 165
Amount: €900
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.2
Ocean Breeze Casino has a Safety Index of 0.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello
I tried several times because of my payout since the 08/09/2021 will be processed ask.
The 21 working days have passed and it is still being processed, over 30 working days have already passed and nothing has changed. I've even already paid € 700.00 and it lasted less than 21 days.
Automatic translation:
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3 years ago
Hello bookofmo123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ocean Breeze Casino. Please allow me to ask you a few more question before we would make any further steps.
Is your account verified in the casino? Did you ever make any withdrawal in the casino before? Did you use any deposit or no deposit bonus to earn your current winnings?
Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve the issue.
Regards,
Nick
Casino.guru
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3 years ago
Translation
Hello Nick, yes, that is what I do not understand, I am verified and have already withdrawn money from the casino everything went perfectly only with the current payout, which has still been processed since 08/09/21, I am surprised. Some even tell me it's cheating, you won't see your winnings anymore.
Automatic translation:
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3 years ago
Dear bookofmo123,
Thank you for providing additional information. I'll now forward your complaint to my collegue Viliam who will be assisting you from now on.
Wish you best luck.
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3 years ago
Hello bookofmo123,
I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
We would like to ask the Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
