The player from Germany has been waiting for their withdrawal since April. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
The player from Germany has been waiting for their withdrawal since April. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
The player from Germany has been waiting for their withdrawal since April. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Hello my name is Antonia t***. Ratio R*** .
I've been waiting for my payout of 1500 euros since April 8th, 2022.
I am constantly being comforted. Wrote countless emails to support@oceanbreezecasino.com . And always the same .Your apologies for the delays. And always something different. Now I don't even get an answer to my emails anymore. Always the same in the chat, sorry...
What can I do ?
Hallo ich heiße Antonia t***. Verh.R*** .
Ich warte schon seit dem 8.4.2022 auf meine Auszahlung.von 1500 Euro.
Ich werde ständig vertröstet. Habe unzählige E-Mails geschrieben am den support@oceanbreezecasino.com . Und immer das Gleiche .Sie entschuldigen sich für die Verzögerungen. Und immer was anderes. Jetzt bekomme ich noch nicht mal mehr eine Antwort auf meine E-Mails .Im Chat immer das gleiche es tut uns leid.....
Was kann ich tun ?
Dear antoniaradtke01,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear antoniaradtke01,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Hi..
Regarding your questions... Yes, I've already tried to make a payment, because of 200 euros. I waited 31 working days, then I was too stupid to keep asking what about the payout. And then canceled it. But now i gave 1500 euro won and i want my money .my KYC VERIFICATION was successful and yes i played with a bonus .i wrote several emails and also took some screenshots .. i am still trying to get on with them but , nothing happens . I've been waiting a whopping 40 working days. It's been like this for us since April 8th, 2022 .. could you help me further ?? I also have at 4crownscasino. Played and won 2700 euros. And here the same in green. Waiting here already 25 working days from 4/27/22 and also like with ocean breeze. The same excuses. And both still have the amount in the works. This can not be ...
LG . AR***
Hallo..
Zu Ihren Fragen..Ja ich habe schon mal versucht eine Auszahlung zu tätigen, da von 200 Euro. Ich habe 31 werkstage gewartet ,dann war mir da zu doof ständig zu fragen was mit der auszahlung ist. Und habe es dann storniert. Aber jetzt gabe ich 1500 euro gewonnen und möchte mein geld .meine KYC VERIFIZIERUNG war erfolgreich und Ja ich habe mit einem Bonus gespielt .Ich habe mehre E-mails geschrieben und auch ein paar Screenshots gemacht .. ich versuche immer noch bei denen weiter zukommen aber, es tut sich nichts . Ich warte jetzt schon geschlagene 40 Werktage. Uns das geht schon seit den 8.4.2022 so ..könne sie mir weiter helfen ?? Ich habe auch bei 4Crownscasino. Gespielt und da auch gewonnen 2700 Euro. Und hier das gleiche in grünen. Warte hier auch schon 25 werkstage vom 27.4.22 und auch wie bei ocean Breeze. Die gleichen ausreden . Und bei beiden steht immer noch in der Betrag auf in Arbeit. Das kann doch nicht sein ...
LG . A.R***
Antonia T***
Hi ...
Nadia
Hello and welcome to our live chat.
Antonia T***
Where is my money 💰 🤔
40 working days already at
And a nice greeting to your support..they can please report to my 100 e-mails that I sent
Nadia
We sincerely apologize for the inconvenience. The delay was caused by numerous reasons. Firstly, we received many fraudulent withdrawal requests which caused additional security measures that lengthened the process. Secondly, lately, the finance department has been taking systematic verification steps to rid the system of fake accounts used for fraudulent purposes. We just want to secure your payment, but this usually means ridding the system of dangerous requests from players who intend to abuse our service. We just want to protect our loyal customers from people who are knowingly trying to compromise our payment system and causing those awkward delays. We will remind the finance department of your payment and ask them to prioritize your case. Thank you for your patience and understanding.
Antonia T***
I'll be surprised how long it doesn't last...
SOME NEWS FROM ocean Breeze casino
Antonia T***
Hallo ...
Nadia
Hallo und willkommen in unserem Live-Chat.
Antonia T***
Wo bleibt meine Geld 💰 🤔
40 werkstage schon um
Und einen schönen Gruß an euren Support ..die können sich mal bitte auf meine 100 E- mail mal melden die ich von versickt habe
Nadia
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten. Die Verzögerung wurde durch zahlreiche Gründe verursacht. Erstens haben wir viele betrügerische Auszahlungsanträge erhalten, die zusätzliche Sicherheitsmaßnahmen verursacht haben, die den Prozess verlängert haben. Zweitens hat die Finanzabteilung in letzter Zeit systematische Überprüfungsschritte durchgeführt, um das System von gefälschten Konten zu befreien, die aus betrügerischen Gründen verwendet wurden. Wir möchten nur Ihre Zahlung sichern, dies bedeutet jedoch normalerweise, das System von gefährlichen Anfragen von Spielern zu befreien, die beabsichtigen, unseren Service zu missbrauchen. Wir möchten unsere treuen Kunden nur vor Personen schützen, die bewusst versuchen, unser Zahlungssystem zu gefährden und diese unangenehmen Verzögerungen verursachen. Wir werden die Finanzabteilung an Ihre Zahlung erinnern und sie bitten, Ihren Fall zu priorisieren. Vielen Dank für Ihre Geduld und Ihr Verständnis.
Antonia T***
Dann lass ich mich mal überraschen wie lange das nich dauert..
MAL WIEDER WAS NEUES VON ocean Breeze casino
Dear antoniaradtke01,
Thank you for your reply and email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
Dear antoniaradtke01,
Thank you for your reply and email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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