The player from Germany has been waiting for their withdrawal since April. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 139
Amount: €1,500
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello my name is Antonia t***. Ratio R*** .
I've been waiting for my payout of 1500 euros since April 8th, 2022.
I am constantly being comforted. Wrote countless emails to support@oceanbreezecasino.com . And always the same .Your apologies for the delays. And always something different. Now I don't even get an answer to my emails anymore. Always the same in the chat, sorry...
What can I do ?
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear antoniaradtke01,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hi..
Regarding your questions... Yes, I've already tried to make a payment, because of 200 euros. I waited 31 working days, then I was too stupid to keep asking what about the payout. And then canceled it. But now i gave 1500 euro won and i want my money .my KYC VERIFICATION was successful and yes i played with a bonus .i wrote several emails and also took some screenshots .. i am still trying to get on with them but , nothing happens . I've been waiting a whopping 40 working days. It's been like this for us since April 8th, 2022 .. could you help me further ?? I also have at 4crownscasino. Played and won 2700 euros. And here the same in green. Waiting here already 25 working days from 4/27/22 and also like with ocean breeze. The same excuses. And both still have the amount in the works. This can not be ...
LG . AR***
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Translation
Wrote with them again today and as always the same statements... 
Automatic translation:
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1 year ago
Translation
Antonia T***
Hi ...
Nadia
Hello and welcome to our live chat.
Antonia T***
Where is my money 💰 🤔
40 working days already at
And a nice greeting to your support..they can please report to my 100 e-mails that I sent
Nadia
We sincerely apologize for the inconvenience. The delay was caused by numerous reasons. Firstly, we received many fraudulent withdrawal requests which caused additional security measures that lengthened the process. Secondly, lately, the finance department has been taking systematic verification steps to rid the system of fake accounts used for fraudulent purposes. We just want to secure your payment, but this usually means ridding the system of dangerous requests from players who intend to abuse our service. We just want to protect our loyal customers from people who are knowingly trying to compromise our payment system and causing those awkward delays. We will remind the finance department of your payment and ask them to prioritize your case. Thank you for your patience and understanding.
Antonia T***
I'll be surprised how long it doesn't last...
SOME NEWS FROM ocean Breeze casino
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear antoniaradtke01,
Thank you for your reply and email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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