The player from the Netherlands requested a withdrawal in March, but it hasn't been processed. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 80
Amount: €250
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.2
Ocean Breeze Casino has a Safety Index of 0.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
whole internet trustpilot etc etc is teeming with complaints I have too. start 7-21 days due to many payouts lasts at most 21 days my prize 250 euros I had won on March 6, 2022 now April 10, 2022 received nothing fast contact chat all standard answers apologies have been playing online for eleven years this is not about anything outrageous ocean breeze casino still online is license holder doubts address in lithuania please give me a good answer what do i have to do to get my 250 euro paid?
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear geert,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
look at internet complaints ocean breeze casino trustpilot then all alarm bells will go off.92% bat casino will request payment again today from March 6th prize 250 euros copier the response here after
Automatic translation:
Public
Public
2 years ago
Translation
geert g***
I will receive a payout of 250 euros today that I won on March 6, 2022
geert g***
I will receive a payout of 250 euros today that I won on March 6, 2022
geert g***
I will receive a payout of 250 euros today that I won on March 6, 2022
nadia
Welcome to our live chat
7-21 days is the time it takes for our departments to check everything.
geert g***
geert g***
I will receive a payout of 250 euros today that I won on March 6, 2022. been waiting for 35 days
pay now
nadia
Sometimes the withdrawal process takes longer because the finance team has to check everything thoroughly
You can rest assured that your case will be resolved.
The finance team has been reminded of your admission.
this is from the chat this is all you get to hear one thing this must be resolved as soon as possible no one is paid look complaints scams etc etc . would say while they are still on the internet log in very easily get in touch with the chat ech where no one pays
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Translation
geert
Sun 10 Apr. 12:02 (1 day ago)
to me
Our licensed oceanbreezecasino.com is owned and operated by Hollandia 24 perst H12 and its wholly owned subsidiary, OCEANBREEZE TECH LTD Address Šermukšnių g. 01106 Vilnius, LT. oceanbreezecasino.com operates under Master License 6786733299NVOC granted by the . has a master license 6786733299NVOC. Payment is processed by OCEANBREEZE TECH LTD. For any questions or concerns you may have, please don't hesitate to contact our support 24/7
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Translation
please look google complaints or scams ocean breeze casino trustpilot 99% won prizes won't pay 95% find very very bad strongly recommend do not do business with this casino. scam they say. 1 thing clear people behind this casino are criminals really no one pay out 250 euros I still had credit is bad. But at 30000 euros they have not been paid out. so i'm not just doing this for me. this must be dealt with harshly under criminal law as soon as possible . question is does this happen?
Automatic translation:
Public
Public
2 years ago
Translation
give permission to log in to ocean breeze casino with my details you can easily get in touch with the chat. then you can find out all the information about mafia practices in this casino pure scam username w***@gmail.com password G***50 hope you never give up with my information normally. is necessary in this case to expose fraud. please act fast before casino find out they are closing their own website they feel wet. are just criminals look all rivieuws on the internet trustpilot etc then this pronouncement criminal nothing too much said. please help on a good outcome about scam thanks in advance
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, geert. Please note that we are well aware of issues with this casino, all you need to do is check our review and all submitted complaints.
Moreover, I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.
Lastly, I would recommend that you never share your personal and login details with anyone, especially not on a public platform. You should always be the only person who has access to your account.
Thank you in advance.
Public
Public
2 years ago
Dear geert,
Thank you for your emails. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
