The player from Germany requested a withdrawal almost two months ago, unfortunately, it has not been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 109
Amount: €1,000
Ocean Breeze Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.2
Ocean Breeze Casino has a Safety Index of 0.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I played the bonus to zero and won 1000 euros, now I've been waiting for my winnings to be paid out since December 8th, 2021.
I also wrote to the casino but got no answer
Automatic translation:
Public
Public
2 years ago
Dear rallety,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I see that you already had a complaint about this casino in the past. Before we move forward - do I understand correctly that the previous complaint has been resolved and this one is about a new withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Yes, after you switched on, I got the 400 euros.
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, rallety. Could you please advise how long approximately it took to process the last withdrawal? What payment method to withdraw your winnings have you opted for? Is it the same payment method you used to withdraw previously?
Public
Public
2 years ago
Translation
Bank Transfer yes this is the same payout method, last payout took about 3 months
Automatic translation:
Public
Public
2 years ago
Dear rallety,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
