The player from Germany is experiencing problems with withdrawals. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Black points: 99
Amount: €1,200
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
On December 24th, 2021 I applied for a payout of 1200 euros. Unfortunately, my status is still pending. Several requests in the live chat as to when my winnings will be paid out always end with the same statement, please be patient when the process is complete you will be notified by email. To this day I am waiting for my money.
Automatic translation:
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2 years ago
Dear Maik,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you passed the KYC verification?
Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina
I have successfully passed the KYC verification. This is how it is displayed to me in the casino. This is my first requested withdrawal from this casino. I have to see if I still have the history of the communication saved and will send it to you. Cheers Maik
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2 years ago
Translation
Hello Kristina,
Unfortunately, the history of my communication with the casino is no longer available.
Cheers Maik
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2 years ago
Dear Maik,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
