The player from Germany requested withdrawal 8 weeks ago, and it still hasn't been processed. We rejected the complaint because the player didn't respond to our messages and questions.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have been told that the money will be paid out in 5 to 21 days. I've been waiting for 8 weeks now. Is that normal. I asked again after 5 weeks and I was told that I should wait a few more days. It's been 8 weeks now
Automatic translation:
Public
Public
2 years ago
Dear Andreas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?
Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
