Ocean Breeze Casino - Player’s withdrawal has been delayed.

Amount: €2,000

Ocean Breeze Casino

Safety Index:Very low Submitted: 30 Nov 2021 | Case closed : 14 Dec 2021

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany requested withdrawal 8 weeks ago, and it still hasn't been processed. We rejected the complaint because the player didn't respond to our messages and questions.

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Andreas

Unregistered user

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2 years ago

OriginalTranslation

I have been told that the money will be paid out in 5 to 21 days. I've been waiting for 8 weeks now. Is that normal. I asked again after 5 weeks and I was told that I should wait a few more days. It's been 8 weeks now

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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2 years ago

Dear Andreas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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2 years ago

Dear Andreas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Kristina

Deputy Complaints Team Lead

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.