HomeComplaintsOcean Breeze Casino - Player’s withdrawal has been delayed.

Ocean Breeze Casino - Player’s withdrawal has been delayed.

Black points: 180

Amount: €1,010

Ocean Breeze Casino
Safety Index:Very low
Submitted: 04 Sep 2021 | Unresolved : 24 Nov 2021
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

3 years ago

The player from Germany has been waiting for withdrawal since August. Casino didn't respond.

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3 years ago
Translation

Look out for the Ocean Breeze Casino. From August 12th I am waiting for the payment of 1010 euros. I have a strange feeling that they're just scammers. My status is still pending. When I ask in the chat, I always get the same answer. I am really dissatisfied

Automatic translation:
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3 years ago

Dear Cannavaro665,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Thank you very much Cannavaro665 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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3 years ago

Hello Cannavaro665,

I looked at your complaint and will do my best to help you. I would like to invite Ocean Breeze Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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3 years ago

We would like to ask the Ocean Breeze Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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3 years ago
Translation

These thieves still haven't paid me my money.

Automatic translation:
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3 years ago

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

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