The player from the Netherlands has been experiencing issues with his balance. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Ocean Breeze Casino - Player's experiencing some issues.
Black points: 85
Amount: €800
Ocean Breeze Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I got a bonus in the form of 20 e I entered the jockey game and after a while I had 260e and at the rate of 1e came the bonus and the bonus came out 557e and to win I had 1000 for the bonus, it did not take away from me, it made me a stake of 0.1 and this balance I was gone and reappeared. At 12.80e, the fraudsters were already waiting for a payment of 600e 6 months there and they just paid me. Is it not possible to punish such casyn somehow for this insolent cheating? If only for the first time, but what they have done today for the brazen is a massacre. I suggest you do not start because if you are lucky enough to smile, it will either throw you out or your plus balance will disappear.
Automatic translation:
Public
Public
2 years ago
Dear PiotrWojtowicz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do I understand correctly that your winnings from this bonus disappeared? Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Dear PiotrWojtowicz,
Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
