HomeComplaintsOcean Breeze Casino - Player’s deposit has never been credited to his account.

Ocean Breeze Casino - Player’s deposit has never been credited to his account.

Amount: €300

Ocean Breeze Casino
Safety Index:Very low
Submitted: 24 May 2022 | Case closed : 30 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

tried to deposit 100 Euro but the card was denied 2022-05-06

But 2022-05-20, 100 Euro was deducted 3 times from my mastercard

The chat first said that the money was waiting and they would come back but nothing happened and now they say they can not see any transaction at all!

Anything I can do or am I blown away?

Automatic translation:
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2 years ago

Dear Joel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

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2 years ago

Dear Joel ,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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