The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
tried to deposit 100 Euro but the card was denied 2022-05-06
But 2022-05-20, 100 Euro was deducted 3 times from my mastercard
The chat first said that the money was waiting and they would come back but nothing happened and now they say they can not see any transaction at all!
Anything I can do or am I blown away?
Dear Joel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina