OasisLoto Casino - Player's withdrawal requests are delayed.

Oasisloto is a clone of the Vbet website, and currently, none of their clones are approving withdrawal requests. I've been familiar with this site for 3-4 months, and everything was always good. The support team was responsive, and money was always withdrawn successfully. However, in December, everything changed suddenly. They haven't approved a payout for almost a month now, and the support service has vanished. I have no one to contact to find out what's going on. I'm attaching a screenshot showing my withdrawal requests.

Dear marchetti1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you have made successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1) Yes, I have withdrawn several times before. The withdrawal of funds took 2-3 days

2) KYC does this mean verification? Then I'll attach a screenshot now

3) All winnings are accumulated without a bonus. I did not participate in them at all on this site. I will also note that the winnings were not earned in the casino section, but in sports betting