NuggetSlots Casino - Player faces gameplay issues and delayed withdrawals.

Issues with gameplay, inability to withdraw bets. Which were done in advance and errors while placing multiple winning bets and only going through on losing bets. I have attached photos of some issues I contacted them they will not help me.

Dear sati725,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I’ve never made any successful withdrawals my accounts verified and I sent you the email chain! Thank you

Dear sati725, I haven't received your email. Did you send it from the same email address you provided here?

Also, could you clarify if you accumulate your winnings with or without an active bonus?

Yes I have off the same email? Have you received it??

Sorry I sent it to petronela by accident!

Did you receive it?

I did more research into it. I am banned off there sister sites due to a net work wide self exclusion due to a gambling problem.

Dear sati725, could you please forward your game history in Excel format with the exact time of the incident to dominika.l@casino.guru?

Could you please send me the photos you mentioned? I haven't received them.

Sorry, how do I send it in excel format?

Dear sati725, please request your game history in Excel format from the casino.

Wil do

Dear sati725, have you received your game history in Excel format from the casino?