Nucleonbet Casino - The player struggles to withdraw.

I've been emailing them and they've been rarely responsive to my emails. They also keep asking for documents even if I've sent the document 2 times.

I've excluded myself because I thought it didn't allow me to play but instead I've been kicked out and they are giving me a hard time.

The average waiting time to get in the chat is 30 to 60 minuted even if it said 2 minutes waiting time remaining.

I just want the money and forget about the casino after all the negativity I read about them en experiencing myself

Hello Jeremy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nucleonbet Casino. Please allow me to ask you a few more question as your case is not entirely clear for me yet.

Do I understand it correctly that your account is self excluded? Since when exactly is your account inactive? How much exactly did you have on your casino account when it got closed? When exactly did you forward them the last document they requested for the verification?

Looking forward to your answer.

Regards,

Nick

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Dear Jeremy,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.