The player struggles to verify his account for unknown reason. The complaint was rejected as it was sports betting related.
Nucleonbet Casino - The player struggles to verify his account.
Amount: $795
Nucleonbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
They keep asking for more and more documents for the KYC and keep canceling the withdrawals. As I saw here, that's the way they do business. I am not the first case.
I sent:
Proof of address:
DATE STATUS
2022-11-14 APPROVED
2022-09-24 APPROVED
Proof of ID
DATE STATUS
2022-09-29 APPROVED
2022-09-27 APPROVED
2022-09-24 DECLINED
Proof of Payment Method
2022-12-13 NOT_REVIEWED
2022-12-13 NOT_REVIEWED
2022-12-13 NOT_REVIEWED
2022-12-13 NOT_REVIEWED
2022-12-13 NOT_REVIEWED
2022-11-22 DECLINED
2022-11-22 DECLINED
2022-11-22 DECLINED
2022-11-22 DECLINED
2022-11-22 DECLINED
2022-11-18 APPROVED
2022-09-24 APPROVED
They approve the document but when I try to withdraw they cancel:
489252 2022-12-09 17:02:21 $-99.00 WITHDRAWAL CANCELLED
464155 2022-11-21 19:10:41 $-484.11 WITHDRAWAL CANCELLED
458581 2022-11-17 17:53:21 $-484.11 WITHDRAWAL CANCELLED
452918 2022-11-12 23:05:23 $-484.00 WITHDRAWAL CANCELLED
386198 2022-09-29 00:50:42 $-487.00 WITHDRAWAL CANCELLED
Thx for your help.
I am waiting for the Neteller account screenshot evaluation, but It won´t be enough to withdraw my money.
Public
Public
1 year ago
Hello Bazzo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nucelonbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Dear Bazzo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Hello Bazzo,
Please note that if you used a payment method in an another casino within the same group, the casino may request a verification of it. Can you please advise what is the status of the process?
Public
Public
1 year ago
Thx for your reply Nick.
I sent a photo of a Card that I "used" in my Neteller account. The transaction failed. But they still want this Photo. I am waiting for approval before I make a new withdrawal.
This is very exhausting. Nucleonbet stall the withdrawal to the maximum!
Public
Public
1 year ago
Please let us know within this week the outcome of the verification. If you will still struggle, we will definitely try to intervene.
Public
Public
1 year ago
Could you please clarify whether you played sports betting or casino games?
Public
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1 year ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
