The player from Hesse has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Nucleonbet Casino - Player believes that their withdrawal has been delayed.
Amount: €860
Nucleonbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I've been having problems with the verification of my account and the payout at nucleonbet sports betting for several days. At first my account wasn't verified, even though I had submitted all the documents. They always wanted more and rejected many documents but finally verified and wanted to make a payout, this was canceled by Nucleonbet with the request to send a selfie with an ID card. I then did this and made a payout again. This time over 860 euros.
This has now been canceled again with the request to send official documents via my mobile phone provider with my name and address. However, I had already attached this to the verification process as proof of my home address and it was rejected as a document. It can't all be. Apparently they don't want to pay out and keep coming up with something new. Please help me.
Automatic translation:
Public
Public
2 years ago
Dear Thomas2022,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
