The player's withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.
Novibet Casino MX - The player's withdrawal is delayed.
Amount: Mex$250
Novibet Casino MX
Safety Index:Above averageSafety Index
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7.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
$250 NO DISPUTE;
HELLO, WHAT I WANTED TO ASK ONLY ONE QUESTION. IS IT POSSIBLE FOR A CASINO NOT TO PROCEED WITH PAYMENTS AND WITHDRAWALS JUST BECAUSE IT IS A WEEKEND?
I PLAY ON PLAYUZU ON HOT IN RUSHBET ETC... AND WHEN I WITHDRAW ON SUNDAY, IT REACHES MY ACCOUNT IN LESS THAN 1 HOUR, AND THE NOVIBET SUPPORT TEAM TELLS ME THAT IT IS NOT A BUSINESS DAY. I'm not arguing, it's just a question, thanks
Automatic translation:
Public
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1 year ago
Hello sapatitoblanco92,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Novibet Casino MX. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for every withdrawal no matter if it's a weekend or not and if the casino is still within this time frame, it is considered good.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
I hope I am not disrespectful by not answering all the questions, but if I have my account and it is verified as my writing says from the beginning, it is only one question, it is not a topic of discussion, but it does not seem fair to me that a person of the quality of a support agent makes a comment to a person who is happy for having won a prize that prizes were only paid on working days that person says offends intelligence by telling me or making me believe that only work days are paid less holidays offends my intelligence What a pity and well the same person told me Ask guru and he always does ask him he tells me but without discussion So I also ask where is the customer protection for the player because the smile he had with joy and the gratitude to the casino was immense but With the response of this low-spirited person, several hours passed but in the end he ended up playing what he wanted, what he had given, he was glad to have won it like that and my father who also has his account verified so I'm not here to discuss it was just a question and if you're right I think they offend people's intelligence with these answers knowing that it's a place 24 hours 7:24 7 days 24 hours a week that there is attention, the day does not matter, there is always attention so that they do not want to deceive is all and I will not have more answers
Automatic translation:
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1 year ago
Hello sapatitoblanco92,
I'm sorry but I do not understand your last post at all or how it would support this complaint.
Please answer my previously asked questions as we can't provide any help without any additional information.
