HomeComplaintsNovibet Casino MX - Player’s deposit has not been credited.

Novibet Casino MX - Player’s deposit has not been credited.

Amount: Mex$100

Novibet Casino MX
Safety Index:Above average
Submitted: 02 Jul 2024 | Case closed : 19 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from Mexico had made several transfers of 100 pesos to the casino, but the sixth transfer was not credited. Despite following instructions to send evidence via email, two days had passed without a response. We advised him to contact his payment provider for investigation, as the casino could not resolve the issue directly. The complaint was rejected due to the player's lack of response to our messages and questions.

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4 months ago
Translation

I made several transfers of 100 pesos, and on the sixth attempt, the transfer was not credited. Two days have passed, and there has been no resolution. They only told me to send evidence to the email address, but they haven't responded.

Automatic translation:
Public
Public
4 months ago

Dear Supraaaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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3 months ago

Dear Supraaaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Public
3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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