The player from Germany experienced repeated delays in processing withdrawals, with the most recent delay lasting 9 days. Despite having contacted live chat for assistance, he only received standard responses and was extremely dissatisfied. The Complaints Team acknowledged the issue but noted that the player did not respond to further inquiries, which led to the rejection of the complaint.
NovaJackpot Casino - Player’s withdrawals have been delayed repeatedly.
Amount: €750
NovaJackpot Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
For the umpteenth time, my withdrawals are not being processed. Currently, it's been 9 days again, and in the live chat, I keep getting the same standard responses every day.
This is no fun at all. I made my last deposit at this casino. There are far better ones out there.
Automatic translation:
Public
Public
3 months ago
Dear peterhh1976,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
