The player from Finland had requested a withdrawal 8 days earlier but kept receiving the same automated message from the casino, despite their terms stating that withdrawals take 1-5 days. We advised the player to wait at least 14 days before submitting a complaint, as delays could be due to unfinished KYC verification or high withdrawal volumes. The player later confirmed that he received his withdrawal from the casino, and the complaint was marked as resolved.
NovaJackpot Casino - Player's withdrawal is delayed.
Amount: €240
NovaJackpot Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Made withdraw 8 days ago and casino keeps giving same automated message "your funds are safe just be patient" but their terms say withdraw is 1-5 days.
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2 months ago
Dear miskajups,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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2 months ago
They paid me today from novajackpot you can close this but betsolino still has not paid me in 11 days
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2 months ago
Dear miskajups,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
