The player from Austria had been waiting for a payout since April 18, 2024 and had reported ineffective communication with the casino. We asked for further details to investigate his issue, such as account verification status and the nature of his winnings. However, the player did not respond to our queries within the extended 7-day period. As a result, we were unable to proceed with the investigation and had to reject the complaint.
NovaJackpot Casino - Player’s withdrawal is delayed.
Amount: €700
NovaJackpot Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
People, don't play at this casino. I have been waiting for a payout since 18.04.2024. I always get the same answers from chat support, and no one responds to my emails. I would advise everyone not to play on this site. This casino should be banned.
Automatic translation:
Public
Public
6 months ago
Hello mio110188,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NovaJackpot Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
