The player from Ireland had deposited a total of $2200 and won $1800 at an online casino. After he processed a withdrawal of $1344 and left a balance of $2000, he discovered his account had been suspended for abnormal betting behavior, and the remaining funds had been confiscated. The player had confirmed that he used the sportsbook for betting on e-sports teams and did not use any bonus. He had also passed the KYC verification. However, due to the nature of the complaint being related to sports betting, we were unable to fully assist and had to reject the complaint, although we had offered to contact the casino for more information.
Nova88 Casino - Player’s account has been closed and winnings confiscated.
Amount: $2,000
Nova88 Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Hey, I registered there 2 months ago, I made 1st deposit of 700$ in btc, after month of playing i lost almost everything then I made next 2 deposits of 500$ and 1000$ in btc (20.12) my total deposit was 2200$, Yesterday after these 2 deposits I won 1800$, My balance was 3344$, I requested withdrawal of 1344$ and left 2000$ in my balance for futher play, To withdraw this money I was requested to send photo of my ID, selfie with it and video selfie with this document, I delivered everything and my withdrawal was processed. Today I wanted log into my account and see that my account i suspended and I can not log into it anymore. I instantly contacted live support what is this and was told they closed my account due abnormal betting behavior and this decison is final and withdrawal is not possible.
They stole rest balance of 2000$ after I made my account finally postive.
Public
Public
10 months ago
Dear martinnagle6,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Nova88 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify what kinds of games you played? Was it slots, live casino games, or sports betting?
Have you accumulated your winnings with or without an active bonus?
Do I understand correctly that you successfully passed the KYC identity verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
10 months ago
I only used their sportsbook, bets placed on many e-sports teams. I 0ed my account once, almost twice, then 1 day i deposited bigger amount to win big and this happened.
No bonus was used/received.
I successfully passed KYC verification, without it they wouldn't pay out half of my balance.
Public
Public
10 months ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
